Re-Routes/Re-Shipments

We are able to re-route your shipment at any point after ordering. Please contact support@onehopewine.com if you need to change a shipment address. 

Additionally, please contact support@onehopewine.com if you have a return and would like to request a reshipment.

If a shipment is deemed undeliverable by a Shipper (incorrect address / missing information / no one present for signature / three failed delivery attempts) and returned to one of our Fulfillment centers, we will hold the order in inventory and upon Recipient request, we would be glad to reship the order. Alternatively, if requested by the Recipient we would be glad to refund the value of the order net of shipping (Product Cost + Taxes). 

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